FAQs & Troubleshooting
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283 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7What driver package format is supported by my Linux distribution?
- 8I cannot make borderless prints.
- 9The printer status is Offline or Paused.
- 10How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13One or more of my colors are not printing (blank). What can I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15How do I store received faxes into memory? (Fax Storage)
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I want to print using CUPS while keeping SELinux enabled. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 21Glossy Paper does not feed correctly. What can I do?
- 22How do I clean the Scanner to improve the copy or fax quality?
- 23The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Protect your Brother machine against unauthorised access over the network
- 29How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Change the printer driver settings (Windows/macOS)
- 32Can I program my Brother machine to forward the faxes I receive to another location?
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Is there a way to view how much ink is remaining?
- 37I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Why can't I print when an ink cartridge is empty?
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Pre-Required Procedures (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Open the "Scanners and Cameras" and Properties.
- 48What is the Network Shared printing?
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50Can I print from or scan to Android™ Smartphone?