FAQs & Troubleshooting
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277 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The printer status is Offline or Paused.
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4ControlCenter3 displays a blank screen at startup (Windows)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Change the printer driver settings (Windows/macOS)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 13When I print images, the quality is not good (Linux)
- 14How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21Where is the USB port on the machine? I can't find it on the back of the unit.
- 22Is there any way to view how much ink is remaining?
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Configure and use the Scan Key Tool (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Command List of brscan. (Linux)
- 29To install the printer driver easily using a tool. (Linux)
- 30I can print but cannot scan via network. (For Macintosh)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 34I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 35Scan a document using "Scanner and Camera Wizard" in Windows XP
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47What is the Network Shared printing?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 49How many times will my Brother machine automatically redial a busy number?
- 50Check the IP addresses of your PC and the Brother machine