FAQs & Troubleshooting
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187 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9Cannot print after a Windows 10 update (June 2020)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11I'm using Macintosh®. What are the settings in the Scanner window used for?
- 12Delete print jobs from the print queue.
- 13Change the printer driver settings (Windows/macOS)
- 14When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 15Why doesn't the machine answer when receiving a call?
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18Large characters are printed incorrectly. (Linux)
- 19All print jobs are aborted and nothing is printed. (Linux)
- 20I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 21What is the "Station ID" and how do I set it?
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Print command (LPR) (Linux)
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27I cannot print from my computer via USB.
- 28Verify if the Brother machine has a dial tone
- 29I cannot scan via USB. (Mac OS X)
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31How do I clear the message "Check Paper" from my Brother machine's LCD?
- 32I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 35I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Pre-Required Procedures (Linux)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I can receive a fax, but cannot receive a telephone call.
- 42How can I clear the "INK EMPTY" message?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44How do I program the date and time?
- 45How do I clean the Scanner to improve the copy or fax quality?
- 46How do I replace the Ink Cartridge?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 48Uninstall the drivers (Windows)
- 49Vertical streaks appear in my copies.
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)