FAQs & Troubleshooting
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144 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 4I'm using Macintosh. What is the PreScan option used for?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 7Why can't I print when an ink cartridge is empty?
- 8I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11How do I clear the "Awaiting Redial" message?
- 12Delete print jobs from the print queue.
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Scan an image and insert it in a Windows XP application
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23Can I confirm that the FAX was sent correctly?
- 24Can I reduce the size of a received fax on this machine?
- 25How do I clear the "Awaiting Redial" message?
- 26How to identify your Operating System (OS).
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Change the printer driver settings (Windows/macOS)
- 30Verify if the Brother machine has a dial tone
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 33Scan a document using "Scanner and Camera Wizard" in Windows XP
- 34I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 35My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Why doesn't the machine answer when receiving a call?
- 38Why are my sent faxes always received with a black vertical line down the page?
- 39My FAX/MFC will not Dial. Why?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 42How can I configure Windows® XP to send faxes?
- 43I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 44I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47Do I need a telephone line to send and receive faxes with my Brother machine?
- 48I cannot scan via USB. (Mac OS X)
- 49I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?