FAQs & Troubleshooting
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162 Results
- 1(Video) Replace Toner
- 2(Video) Load paper
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Load paper in the paper tray
- 6(Video) Connect the power cord
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8Jam 2-sided
- 9Manual Feed
- 10Drum !
- 11Jam Rear
- 12Jam Inside (With Video Instructions)
- 13How to identify your Operating System (OS).
- 14I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 15(Video) Update the Driver or Firmware for your Brother machine
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Jam Tray (1)
- 19(Video) Unpack your Brother machine
- 20Add your Brother machine with AirPrint (macOS)
- 21The printer status is Offline or Paused.
- 22Protect your Brother machine against unauthorised access over the network
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25Size Error DX or Size Error 2-sided
- 26What is the BRAdmin Professional software used for?
- 27(Video) Set up your Brother machine
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 322-sided Disabled
- 33Toner Low or Prepare New Toner Cartridge
- 34"Offline" appears on the Status Monitor.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39What kind of envelopes and labels are recommended for printing?
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Can I print from or scan to Android™ Smartphone?
- 44Print Unable or Print Unable XX
- 45TONER ENDED
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 47Envelope creases
- 48Wrinkles or creases
- 49What can happen if the wrong paper is used in your machine.
- 50What is the recommended paper?