FAQs & Troubleshooting
![]() |
Popular |
115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Protect your Brother machine against unauthorised access over the network
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Change the printer driver settings (Windows)
- 5Drum !
- 6How to identify your Operating System (OS).
- 7Control Printer Driver settings (only available for Windows)
- 8Media Mismatch
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10Cannot Detect
- 11In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 12Out of Memory
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Check the remaining ink or toner level (Linux)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19No Toner
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Size Error DX
- 22(Video) Paper is Jammed in the 2-sided Tray
- 23Lines across the page
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30Check the firmware version.
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32(Video) Set up your Brother machine
- 33"Offline" appears on the Status Monitor. (Windows)
- 34I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35Supported models of Universal Printer Driver for PCL
- 36Ghosting images
- 37What is the default password for my Brother machine?
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41(Video) Paper is Jammed in the Output Paper Tray
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Discover the MAC address of the Brother network card
- 50Manual Feed