FAQs & Troubleshooting
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131 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2Functions supported in the Windows 7 built-in drivers
- 3Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Change the printer driver settings (Windows/macOS)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Printouts have a curl or wave.
- 8White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9How do I install additional memory?
- 10I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15What do the LED indications mean?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17Output sheets are completely black.
- 18I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 19Pre-Required Procedures (Linux)
- 20Delete print jobs from the print queue.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22The printer status is Offline or Paused.
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24The paper is skewed when it's printed.
- 25In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30What kind of paper can I use?
- 31What kind of memory can I use?
- 32Printouts have wrinkles or creases.
- 33What can happen if the wrong paper is used in your machine.
- 34Can I buy any MICR toner?
- 35Vertical black lines appear on the printout.
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40What is the difference between the toner cartridge and the drum unit?
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42I cannot print from my computer via USB.
- 43Windows 7 Support Information
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 46All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Black toner marks appear across the page.
- 50I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?