FAQs & Troubleshooting
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162 Results
- 1The printer status is Offline or Paused.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Adjust color settings by using the custom setting in the printer driver
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Install extra memory
- 7Turn the Toner Save Mode on or off.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Print on plain paper or bond paper from the Manual feed slot
- 11Cannot print after a Windows 10 update (June 2020)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Change the printer driver settings (Windows/macOS)
- 17The paper is skewed when it's printed.
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19What kind of paper can I use?
- 20What can happen if the wrong paper is used in your machine.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Delete print jobs from the print queue.
- 24Can I print on transparencies e.g. for overhead projectors?
- 25No Belt Unit
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 28Replace WT (waste toner) Box
- 29Jam Tray 1
- 30What kind of memory can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Can I buy any MICR toner?
- 34Print on envelopes, labels or thick paper from the Manual feed slot
- 35Verify the Brother machine connected to the Wired Network (For Macintosh)
- 36I cannot print from my computer via USB.
- 37The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39Replace Belt unit
- 40Reset the network settings to the factory default
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45Protect your Brother machine against unauthorised access over the network
- 46Open the Control Panel (For Windows)
- 47Belt End Soon
- 48Check the IP addresses of your PC and the Brother machine
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Carry out calibration to improve the color density