FAQs & Troubleshooting
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137 Results
- 1I cannot find some option in the Printing preferences. (For Windows)
- 2Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 3How to identify your Operating System (OS).
- 4Printouts have a curl or wave.
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6What driver package format is supported by my Linux distribution?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12The printer prints unexpectedly or it prints garbage.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Can I use AirPrint with my Brother machine?
- 16I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 17Can I print from or scan to Android™ Smartphone?
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 23The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 24When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 25The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 26White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 27I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 28What can happen if the wrong paper is used in your machine.
- 29What is the printable area per page?
- 30What is the recommended paper?
- 31The printed letters are slanted, positioned incorrectly.
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Check the firmware version.
- 35I cannot print from my computer via USB.
- 36How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 37How do I print envelopes from the manual feed slot in Windows applications?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Print command (LPR) (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Open the Control Panel (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48I am using Windows. When I print a document, the printed page is blank. What should I do?
- 49After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 50"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.