FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the the versatile magnetic frame [Video instructions]
- 3How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 4How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 5The App shows the message "Settings screen".
- 6How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 7Introducing Brother My Stitch Monitor application
- 8Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 9Maintenance (Cleaning around the needle plate) [ Video ]
- 10Maintenance (Clean the hook) [ Video ]
- 11"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 12The pattern transferred from the Artspira app does not appear on the screen of the machine
- 13The monitoring app on the smart device receives the notification items I do not need.
- 14"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 15Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 16How do I wind the bobbin?
- 17How to set up the cap frame. [Video instructions]
- 18How to set up the cap frame driver. [Video instructions]
- 19How to Embroider on Pet Collar. [Video instructions]
- 20How to Embroider on Shoes. [Video instructions]
- 21When thread got tangled
- 22Maintenance (Oiling the machine) [ Video ]
- 23Maintenance (Cleaning the bobbin case) [ Video ]
- 24Maintenance (Clean the hook)
- 25I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 26Data cannot be saved to a USB flash drive
- 27After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 28How to stop "Send usage information to help improve Brother products and services"
- 29List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 30"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine’s memory." message appears on the LCD. What does it mean?
- 31"Remove the embroidery positioning mark." message appears on the LCD. What does it mean?
- 32How to find the security information (SSID and network key) for your home network
- 33"Trimming sensor error." message appears on the LCD. What does it mean?
- 34"Select a pattern." message appears on the LCD. What does it mean?
- 35E92001 appears on the Artspira app screen.
- 36M4345001 appears on the Artspira app screen.
- 37How to unsubscribe from Artspira
- 38M4210001 appears on the Artspira app screen.
- 39M3124301 appears on the Artspira app screen.
- 40"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 41How do I change the thread spool easily?
- 42"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 43"Cannot recognize the embroidery positioning mark." message appears on the LCD. What does it mean?
- 44"Please set up the "Thread antenna"" message appears on the LCD. What does it mean?
- 45"Cannot communicate between PC and machine. Please check the USB cable connections to run the Link application." message appears on the LCD. What does it mean?
- 46"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 47How do I check the thread tension ?
- 48The upper thread does not reach the bobbin thread when embroidering begins.
- 49The machine is noisy while embroidering.
- 50"Check upper and bobbin thread." message appears on the LCD. What does it mean?