FAQs & Troubleshooting
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171 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2How do I load legal size paper in the paper tray?
- 3I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5Pre-Required Procedures (Linux)
- 6How do I clean white or black spots on printed documents?
- 7What driver package format is supported by my Linux distribution?
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9The paper is skewed when it's printed.
- 10How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 11How can I improve poor print quality ?
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13Why doesn't the machine answer when receiving a call?
- 14I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Delete print jobs from the print queue.
- 17Change the quality of the faxes I send (Fax Resolution).
- 18Can I print from or scan to Android™ Smartphone?
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21How can I change the print resolution?
- 22What are the recommended specifications for the paper I should use on my product?
- 23"Paper Jam Rear" error appears on the LCD. What should I do?
- 24Document Jam
- 25How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Can I confirm that the FAX was sent correctly?
- 28Can I reduce the size of a received fax on this machine?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33How to identify your Operating System (OS).
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37Can I set my Brother machine to forward the faxes I receive to another location?
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40"Paper Jam Inside" error appears on the LCD. What should I do?
- 41"Paper Jam Tray" error appears on the LCD. What should I do?
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44Printing on thick paper or transparencies.
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)