FAQs & Troubleshooting
![]() |
Popular |
62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3My scanner is connected but it will not feed my document or do anything else.
- 4I do not have or lost the black and white calibration sheet.
- 5How to identify your Operating System (OS).
- 6Install PaperPort™ 12SE onto Windows 10.
- 7Colors in the scanned image are dark.
- 8I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Important points for specifying the scan area (Linux)
- 11Uninstall the Button Manager (Windows).
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 14The file size is too large.
- 15Change the image settings. (Using DSmobileCapture)
- 16OCR feature does not work.
- 17My scanner gets warm.
- 18The scan speed is too slow.
- 19Cannot find the scanner (Error Code 2019: Initialization Failed)
- 20Can I print from or scan to Android™ Smartphone?
- 21Uninstall the scanner driver. (Linux)
- 22Install Presto!® BizCard® onto Windows 10.
- 23Check the firmware version.
- 24Clean the inside of the machine.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Configure the Scan to Email Feature (Linux)
- 28The scanned documents are put into the incorrect order. (macOS)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 31Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 32Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 33Change the paper settings. (Using DSmobileCapture)
- 34Loading the Carrier Sheet.
- 35I cannot install the scanner drivers.
- 36Paper suitable for scanning
- 37When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Uninstall the scanner drivers (OS X 10.10 or greater).
- 40Scan using XSane or GIMP (Linux)
- 41Command List of brscan. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Windows 10 Support Information
- 45Bleed-through is seen in the scanned image.
- 46A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Scan a document longer than 35.6 cm (14 inches).
- 50I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)