FAQs & Troubleshooting
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141 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6What is the default password for my Brother machine?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8How to identify your Operating System (OS).
- 9Document Jam
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 122-sided Disable or 2-sided Disabled
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Manual Feed
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17Toner Low or Prepare New Toner Cartridge
- 18What driver package format is supported by my Linux distribution?
- 19Wrong Toner or Wrong Toner Cartridge
- 20Cartridge Error
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22Install the Brother Mobile Connect application (for mobile device)
- 23(Video) Set up your Brother machine
- 24I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 25Self-Diagnostic
- 26The printer status is Offline or Paused.
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29(Video) Document is Jammed under the Document Cover
- 30(Video) Document is Jammed in the Top of the ADF Unit
- 31Enable the Brother machine's network interface.
- 32Cannot Print ##
- 33Toner Ended
- 34Size Error DX or Size Error 2-sided
- 35(Video) Load an Envelope (Manual Feed Slot)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37I cannot print full-page photos or images using Email Print.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Out of Memory
- 42Black lines down the page
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47(Video) Paper is Jammed in the Output Paper Tray
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Media Type Mismatch or Media Mismatch
- 50Cannot Scan ##