FAQs & Troubleshooting
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287 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 7What can happen if the wrong paper is used in your machine.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Is my Brother machine compatible with Windows Vista?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19How do I turn off/on the Toner Save Mode?
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 21How do I clear the message "Jam Rear" from the LCD display?
- 22How do I clear the message "Jam MP Tray" from the LCD display?
- 23Can I print from DOS applications?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25What is the BRAdmin Professional software used for?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Tips for copy/scanning and preventing document jams
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33How do I improve the color density? (Print Calibration)
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 36White lines or bands or ribbing appear across the page.
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38What is the recommended paper?
- 39Replace the toner cartridge
- 40Nothing is printed on the page or some colors are missing.
- 41Check the firmware version.
- 42Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Delete print jobs from the print queue.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.