FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Change the printer driver settings (Windows/macOS)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7How do I clean white or black spots on printed documents?
- 8What is the recommended paper?
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Uninstall printer drivers (Linux)
- 13In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Delete print jobs from the print queue.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24The paper is skewed when it's printed.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29The keys on the control panel do not respond.
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34Pre-Required Procedures (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I am using Windows. When I print a document, the printed page is blank. What should I do?
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41Is my Brother machine compatible with Windows Vista?
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Scan an image and insert it in a Windows XP application
- 44How do I clear vertical lines or streaks that appear in the copies I made?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Configure the Scan to Email Feature (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)