FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 4What driver package format is supported by my Linux distribution?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13Pre-Required Procedures (Linux)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15The paper is skewed when it's printed.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Is my Brother machine compatible with Windows Vista?
- 18Scan an image and insert it in a Windows XP application
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Replace the drum unit.
- 32The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 33Scan a document into ScanSoft™ PaperPort™ 11SE
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36Configure the Scan to Email Feature (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41Command List of brscan. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Install PaperPort™ 12SE / 14SE onto Windows 10.
- 48"Offline" appears on the Status Monitor.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.