FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4Replace the drum unit.
- 5Uninstall printer drivers (Linux)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Change the printer driver settings (Windows/macOS)
- 8Windows 7 Support Information
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 11The downloaded driver's name is different from my machine's name. (Linux)
- 12Is my Brother machine compatible with third party print servers?
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14Make copies using my Brother machine.
- 15I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Configure and use the Scan Key Tool (Linux)
- 18"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 19Delete a network scanner entry. (Linux)
- 20I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Delete print jobs from the print queue.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I am using Windows. When I print a document, the printed page is blank. What should I do?
- 28When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30How do I clean the corona wire?
- 31What is MFL-Pro Suite Software?
- 32Replace the toner cartridge
- 33How do I clear vertical lines or streaks that appear in the copies I made?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Configure the Scan to Email Feature (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43Configure scan settings without administrator privileges (Linux)
- 44I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47"Offline" appears on the Status Monitor.
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49I cannot print from my computer via USB.
- 50"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?