FAQs & Troubleshooting
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198 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8One or more of my colors are not printing (blank). What can I do?
- 9Where is the USB port on the machine?
- 10What driver package format is supported by my Linux distribution?
- 11Paper Jam
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Is my Brother machine compatible with Windows Vista?
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16Can third party ink be used to refill the ink cartridges?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Load paper in the paper tray
- 19When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22How do I know which side up my photo paper should be in the tray?
- 23The printer status is Offline or Paused.
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Replace Ink
- 26How do I load envelopes into my machine?
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 29I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 30Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 31Scan a document from a Windows Vista application
- 32I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I use AirPrint with my Brother machine?
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Firewall port requirements of the Scan Key Tool (Linux)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 49Print using only the black ink cartridge when the Color cartridges have run out.
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)