FAQs & Troubleshooting
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190 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load paper?
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6Delete print jobs from the print queue.
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I want to print using CUPS while keeping SELinux enabled. (Linux)
- 9Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 10I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Can I use AirPrint with my Brother machine?
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 23Can third party ink be used to refill the ink cartridges?
- 24Why is it necessary for my machine to go through regular cleaning cycles?
- 25When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 26How do I clear the message "PAPER JAM" from the display?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Print command (LPR) (Linux)
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32Scan a document from a Windows XP application
- 33How do I re-install the drivers?
- 34I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 35Uninstall the drivers (Windows)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Scan using XSane or GIMP (Linux)
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Uninstall printer drivers (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46How to identify your Operating System (OS).
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50How do I clear Machine Error 46?