FAQs & Troubleshooting
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224 Results
- 15104/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 15204/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 15304/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15402/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15531/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 15628/09/2011Scan a document in Mac OS X 10.6.
- 15731/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15829/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15926/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 16005/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 16115/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 16208/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16326/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 16423/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 16523/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16617/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16717/09/2010Print the Network Configuration page
- 16815/09/2010How do I install the Optional Tray Module?
- 16914/09/2010The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 17015/06/2010I can receive a fax, but cannot receive a telephone call.
- 17102/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17213/04/2010Functions supported in the Windows 7 built-in drivers
- 17308/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 17424/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 17510/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17626/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17704/08/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17807/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17929/06/2009How do I factory reset the print server?
- 18021/05/2009What does "MACHINE ERROR XX" mean?
- 18126/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 18210/03/2009Can I buy any MICR toner?
- 18318/12/2008I am experiencing problems receiving faxes. What can I do?
- 18416/12/2008Why does the display read "Cover Open"?
- 18516/12/2008What does "COMM.ERROR" on the LCD display mean?
- 18612/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 18729/10/2007Does NC-2200w work with Windows Vista?
- 18826/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18927/06/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 19026/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 19123/05/2007When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 19222/03/2007I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 19308/12/2006I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19403/10/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 19506/09/2006How do I program the date and time?
- 19605/09/2006I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 19724/08/2006I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 19824/08/2006What kind of memory can I use?
- 19924/08/2006How do I improve the copy or fax quality?
- 20024/08/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?