FAQs & Troubleshooting
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338 Results
- 101I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 102I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 103Cannot print after a Windows 10 update (June 2020)
- 104I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 105Send a fax using PC-FAX with LPD/LPRng (Linux)
- 106When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 107Open the Control Panel (For Windows)
- 108Can I print on transparencies e.g. for overhead projectors?
- 109Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 110Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 111How to identify your Operating System (OS).
- 112The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 113I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 114The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 115Do I need a telephone line to send and receive faxes with my Brother machine?
- 116Locate files scanned with ControlCenter3 (For Windows)
- 117Send a PC-FAX
- 118I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 119How do I clear the message "Print Unable 32" from the LCD display?
- 120I am asked to enter a password when starting the Remote Setup application. What is the password?
- 121How do I use the "Print to file" feature?
- 122Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 123How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 124I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 125Which E-mail packages are compatible with ControlCenter3?
- 126Scan a document in Mac OS X 10.7.
- 127Can I transfer faxes to the PC when my machine has a mechanical problem?
- 128When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 129When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 130How do I replace the belt unit?
- 131How do I replace the waste toner box?
- 132Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 133What is Distinctive Ring and how do I program it?
- 134The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 135How do I clean the corona wires?
- 136When receiving a a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 137I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 138What can happen if the wrong paper is used in your machine.
- 139When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 140I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 141My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 142I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 143Print command (LPR) (Linux)
- 144I cannot scan when using SELinux (Security-Enhanced Linux)
- 145Uninstall printer drivers (Linux)
- 146Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 147Windows 10 Support Information
- 148When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 149Install the built-in drivers (For Windows 8 and Windows 10)
- 150Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?