FAQs & Troubleshooting
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338 Results
- 101I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 102When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 103How do I factory reset the network settings?
- 104I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 105Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 106I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 107I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 108I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 109I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 110I installed scan-key-tool, but it does not work. (Linux)
- 111I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 112I get a TS error when trying to print on a wireless network.
- 113A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 114Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 115Do I need a telephone line to send and receive faxes with my Brother machine?
- 116When I scan a document using ControlCenter, the scanned file size is too big.
- 117The printer status is Offline or Paused.
- 118I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 119How do I clear the message "Cannot Detect" from the display?
- 120Verify if the Brother machine has a dial tone
- 121I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 122I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 123When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 124How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 125I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 126When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 127Scan a document into ScanSoft™ PaperPort™ 11SE
- 128Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 129Scan a document from a Windows XP application
- 130When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 131When I print, the pages are smudged with ink. What should I do?
- 132How do I know which receive mode to select?
- 133Uninstall the drivers. (Mac OS X 10.5)
- 134Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 135I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 136I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 137Cannot print after a Windows 10 update (June 2020)
- 138I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 139Large characters are printed incorrectly. (Linux)
- 140I cannot send a fax using PC-FAX (Windows 10)
- 141Wireless setup is requesting a WPS PIN to complete the setup
- 142I cannot scan when using SELinux (Security-Enhanced Linux)
- 143When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 144When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 145Uninstall Scan-key-tool. (Linux)
- 146How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 147Configure scan settings without administrator privileges (Linux)
- 148I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 149I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 150Protect your Brother machine against unauthorised access over the network