FAQs & Troubleshooting
![]() |
Latest |
186 Results
- 10110/05/2013Black toner marks appear across the page.
- 10210/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 10310/05/2013White lines appears down the page.
- 10410/05/2013Lines appears across the page.
- 10509/05/2013Printouts are with gray background.
- 10609/05/2013Replace the drum unit.
- 10709/05/2013Printouts are faint.
- 10809/05/2013Print on both sides of the paper.
- 10908/05/2013The image is ghosted.
- 11001/05/2013The printed letters are slanted, positioned incorrectly.
- 11126/04/2013White spots appear in areas of dense black printing.
- 11226/04/2013Vertical black lines appear on the printout.
- 11325/04/2013Output sheets are completely black.
- 11428/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 11520/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 11619/03/2012Replace the toner cartridge.
- 11716/11/2011The paper is skewed when it's printed.
- 11816/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11902/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12002/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12131/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 12228/09/2011"DX" is displayed on the LCD, but what does it mean?
- 12328/09/2011What kind of paper can I use?
- 12426/09/2011What kind of envelops should I use and how do I print on envelopes?
- 12526/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12626/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12710/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12802/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12926/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13006/10/2009How do I upgrade the firmware of my Brother print server?
- 13129/06/2009How do I factory reset the print server?
- 13210/03/2009Can I buy any MICR toner?
- 13306/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 13413/06/2007Can my printer work on a SAP system?
- 13512/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13620/03/2007How do I clean the scanner window?
- 13707/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13817/10/2006How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 13917/10/2006What is a file server based network and do Brother printers work in that type of environment?
- 14016/10/2006How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 14116/10/2006How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 14216/10/2006LOAD LETTER is displayed on the printer LCD. What does it mean?
- 14316/10/2006The paper does not feed from MultiPurpose Tray(MP Tray).
- 14416/10/2006How to setup the Printer RAMDISK.
- 14516/10/2006How can I enable/disable the Quick Print Setup Utility?
- 14616/10/2006How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 14716/10/2006"MX" is displayed on the LCD. What does it mean?
- 14816/10/2006I see the message "SIZE MISMATCH" on the printer LCD. What does it mean?
- 14916/10/2006I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 15016/10/2006I see the message "DX LEVER ERROR" on the printer LCD. What does it mean?