FAQs & Troubleshooting
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287 Results
- 101I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 102Scan a document in Windows 8 and Windows 10.
- 103Drum End Soon
- 104How do I replace the waste toner box?
- 105Printouts have toner scatter or toner stain.
- 106How do I clear the message "Jam Rear" from the LCD display?
- 107How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 108Can I print from DOS applications?
- 109The image is ghosted.
- 110Vertical colored streaks or bands appear on the page.
- 111I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 112I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 113When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 114I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 115To install the printer driver easily using a tool. (Linux)
- 116The printer status is Offline or Paused.
- 117I can print but cannot scan via network. (For Windows)
- 118Windows 7 Support Information
- 119How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 120In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 121Scan an image and insert it in a Windows XP application
- 122Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 123The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 124Replace the drum unit.
- 125I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 126Can I buy any MICR toner?
- 127I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 128How do I know the current network configuration?
- 129How do I turn off/on the Toner Save Mode?
- 130I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 131I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 132Configure the Scan to Email Feature (Linux)
- 133Cannot print after a Windows 10 update (June 2020)
- 134Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 135The driver installation finished successfully but I cannot print. (Linux)
- 136I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 137I cannot scan when using SELinux (Security-Enhanced Linux)
- 138Delete a network scanner entry. (Linux)
- 139Uninstall Scan-key-tool. (Linux)
- 140I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 141I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 142Use the Network Connection Repair Tool (Windows)
- 143How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 144Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 145Scan from the Brother iPrint&Scan application using Windows Phone.
- 146Open the Control Panel (For Windows)
- 147Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 148Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 149Open the "Scanners and Cameras" and Properties.
- 150What is the difference between the toner cartridge and the drum unit?