FAQs & Troubleshooting
![]() |
Latest |
191 Results
- 10121/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10220/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10320/12/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10414/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 10509/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 10608/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 10702/08/2018Print the WLAN report
- 10823/07/2018Use the Network Connection Repair Tool (Windows)
- 10927/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 11008/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11107/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11208/09/2016Unable to Scan / Scan Unable
- 11317/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 11417/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 11517/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11615/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11712/07/2016"Offline" appears on the Status Monitor.
- 11808/06/2016Windows 10 Support Information
- 11931/03/2016Jam Inside
- 12031/03/2016Jam Tray
- 12125/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 12225/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12325/03/2016I cannot view the HTML format manual (web manual).
- 12425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12525/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12625/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12725/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12825/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 12925/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13025/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13125/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13225/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13325/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13425/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13525/03/2016What is the difference between the toner cartridge and the drum unit?
- 13625/03/2016Can I use AirPrint with my Brother machine?
- 13725/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13825/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13925/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14025/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 14125/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 14225/03/2016What is the Network Shared printing?
- 14325/03/2016Discover the MAC address of the Brother network card
- 14425/03/2016Can I print from or scan to Android™ Smartphone?
- 14524/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 14624/03/2016Print Unable or Print Unable XX
- 14724/03/2016TONER ENDED
- 14824/03/2016Is my Brother machine compatible with third party print servers?
- 14924/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15024/03/2016I cannot scan via USB. (Mac OS X)