FAQs & Troubleshooting
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76 Results
- 5128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5315/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 5409/12/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5509/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 5609/12/2021How do I transfer label templates with P-touch Transfer Express?
- 5708/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5826/11/2020How do I clean the platen roller?
- 5919/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6113/05/2020How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 6213/05/2020There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 6313/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 6409/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 6509/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 6609/12/2019Some of the print options in OpenOffice do not work. (Linux®)
- 6709/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 6816/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 6916/10/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7015/10/2019How to identify the printer's firmware version
- 7110/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 7212/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 7301/02/2019How do I switch to and use the mass storage mode?
- 7420/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 7515/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7605/08/2015The print quality is poor, and the image is too light or dark.