FAQs & Troubleshooting
![]() |
Latest |
365 Results
- 5126/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5226/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5326/07/2022Configure and use the Scan Key Tool (Linux)
- 5426/07/2022When I print directly from the USB flash drive only an error page prints. What can I do?
- 5520/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 5620/07/2022Configure and use the Scan to OCR feature in Windows.
- 5730/06/2022I can print but cannot scan via network. (For Mac)
- 5823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5920/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6031/05/2022Duplex (two-sided) scan
- 6118/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 6209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6320/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6411/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6507/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6601/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6701/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6801/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6924/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7117/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7206/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 7310/11/2021Open the Control Panel (For Windows)
- 7412/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7519/03/2021I get a TS error when trying to print on a wireless network.
- 7602/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7717/02/2021Set up your Brother machine on a wireless network.
- 7810/02/2021How do I replace the belt unit?
- 7910/02/2021How do I replace the waste toner box?
- 8010/02/2021Replace the drum unit.
- 8110/02/2021Replace the toner cartridge
- 8219/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 8329/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8422/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 8527/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8616/07/2020Cannot print after a Windows 10 update (June 2020)
- 8706/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 8806/07/2020Scan using XSane or GIMP (Linux)
- 8906/07/2020Important points for specifying the scan area (Linux)
- 9006/07/2020What driver package format is supported by my Linux distribution?
- 9102/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9213/05/2020Configure scan settings without administrator privileges (Linux)
- 9313/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9413/05/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 9511/05/2020Enable the Brother machine's network interface.
- 9616/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 9706/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9806/04/2020Delete a network scanner entry. (Linux)
- 9906/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 10006/01/2020When I print images, the quality is not good (Linux)