FAQs & Troubleshooting
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283 Results
- 51I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 52Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 53The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 54What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 55Why doesn't the machine answer when receiving a call?
- 56Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 57I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 58I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 59I'm using Macintosh. What is the PreScan option used for?
- 60How do I know the current network configuration?
- 61I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 62I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 63I cannot install the driver when using the Driver Install Tool. (Linux)
- 64I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 65Configure and use PC-FAX (CUPS) (Linux)
- 66Configure and use the Scan Key Tool (Linux)
- 67Scan using XSane or GIMP (Linux)
- 68I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 69Paper size settings are unavailable when I print from OpenOffice (Linux)
- 70The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 71Large characters are printed incorrectly. (Linux)
- 72The driver installation finished successfully but I cannot print. (Linux)
- 73Print command (LPR) (Linux)
- 74Important points for specifying the scan area (Linux)
- 75I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 76I am unable to print from a client PC to a printer on a print server. (Linux)
- 77Send a fax using PC-FAX with LPD/LPRng (Linux)
- 78Windows 10 Support Information
- 79Open the Control Panel (For Windows)
- 80A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 81What is the Network Shared printing?
- 82Send a PC-FAX
- 83I am sharing my Brother machine. I can print but cannot scan.
- 84"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 85I cannot scan via USB. (Mac OS X)
- 86When I print photos, the color quality is not good.
- 87I cannot pull the paper tray out of my machine. What can I do?
- 88Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 89When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 90Change the user interface of ControlCenter3
- 91The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 92When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 93I cannot use the "Modules Update" button on Web BRAdmin.
- 94In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 95Glossy Paper does not feed correctly. What can I do?
- 96How do I clear the message "INK EMPTY" from the display?
- 97Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 98Uninstall the drivers. (Mac OS X 10.5)
- 99Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 100I am experiencing problems sending a fax.