FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 52Check the firmware version.
- 53The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 54The printer status is Offline or Paused.
- 55I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 56The scanning speed is slow when scanning from my machine. (Windows)
- 57A security warning appears when accessing Web Based Management via HTTPS.
- 58Can I send a print job to multiple machine email addresses using Email Print?
- 59The downloaded driver's name is different from my machine's name. (Linux)
- 60I cannot print using my Brother machine on a wired network (Windows/macOS)
- 61Set up your Brother machine on a wireless network (Windows/macOS)
- 62I cannot save a file downloaded from the Brother support website (For Windows)
- 63"Offline" appears on the Status Monitor. (Windows)
- 64I cannot find some option in the Printing preferences. (For Windows)
- 65Open the Control Panel (For Windows)
- 66What is the difference between the toner cartridge and the drum unit?
- 67How to identify your Operating System (OS).
- 68Supported models of Universal Printer Driver for PCL
- 69Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 70Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 71Toner Low or Prepare New Toner Cartridge
- 72What is the recommended paper?
- 73I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 74My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 75The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77Large characters are printed incorrectly. (Linux)
- 78The driver installation finished successfully but I cannot print. (Linux)
- 79I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81Update the Driver or Firmware for your Brother machine
- 82Control Printer Driver settings (only available for Windows)
- 83Open the Status Monitor (Windows)
- 84My Brother machine has no power.
- 85In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 86Uninstall the Brother Software and Drivers (Windows)
- 87I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 88I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 89I cannot print on a wireless (Wi-Fi) network (Windows)
- 90How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 91Access Web Based Management *
- 92My Brother machine could not be found over the network when I installed drivers on my computer.
- 93Delete print jobs from the print queue.
- 94Print the WLAN Report *
- 95I cannot print from my computer via USB.
- 96Change the printer driver settings (Windows)
- 97Clean the Paper Pick-up Rollers *
- 98Clean the Drum Unit *
- 99When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 100Paper is Jammed in the 2-sided Tray *