FAQs & Troubleshooting
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120 Results
- 51How can I re-install the drivers?
- 52I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 53Vertical streaks appear in my copies.
- 54I cannot install the driver when using the Driver Install Tool. (Linux)
- 55My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 56What driver package format is supported by my Linux distribution?
- 57Paper size settings are unavailable when I print from OpenOffice (Linux)
- 58The downloaded driver's name is different from my machine's name. (Linux)
- 59The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 60I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 61The driver installation finished successfully but I cannot print. (Linux)
- 62When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 63Print command (cupswrapper) (Linux)
- 64I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 65All print jobs are aborted and nothing is printed. (Linux)
- 66I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 67I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 68I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 69Pre-Required Procedures (Linux)
- 70Windows 10 Support Information
- 71The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 72What is the difference between the toner cartridge and the drum unit?
- 73A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 74Change or delete an existing One Touch or Speed Dial number.
- 75Do I need a telephone line to send and receive faxes with my Brother machine?
- 76Can I print from or scan to Android™ Smartphone?
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 79Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 80Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 81I can receive a fax, but cannot receive a telephone call.
- 82The paper is skewed when it's printed.
- 83I cannot print with Windows Vista 64bit.
- 84Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 85I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 86When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 87Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 88When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 89I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 90I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 91Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 92The keys on the control panel do not respond.
- 93When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 94I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 95Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 96How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 97Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99I am experiencing problems sending a fax, what can I do?
- 100Where can I find the serial number for my unit?