FAQs & Troubleshooting
![]() |
Latest |
174 Results
- 5127/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 5216/07/2020Cannot print after a Windows 10 update (June 2020)
- 5306/07/2020Scan using XSane or GIMP (Linux)
- 5406/07/2020Important points for specifying the scan area (Linux)
- 5506/07/2020What driver package format is supported by my Linux distribution?
- 5602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5713/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 5806/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 5906/04/2020Delete a network scanner entry. (Linux)
- 6020/01/2020Ink Box Full / InkBox Full
- 6106/01/2020When I print images, the quality is not good (Linux)
- 6203/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 6303/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 6427/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 6529/10/2019Large characters are printed incorrectly. (Linux)
- 6629/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 6723/10/2019To install the printer driver easily using a tool. (Linux)
- 6812/06/2019Uninstall printer drivers (Linux)
- 6904/02/2019(Video) Fill the ink tanks
- 7004/02/2019(Video) Connect the cords
- 7104/02/2019(Video) Load A4/Letter paper
- 7204/02/2019(Video) Unpack your Brother machine
- 7304/02/2019(Video) Set up your Brother machine
- 7429/01/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 7529/01/2019Command List of brscan. (Linux)
- 7629/01/2019Uninstall the scanner driver. (Linux)
- 7729/01/2019Uninstall Scan-key-tool. (Linux)
- 7824/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 7924/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 8024/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 8124/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 8221/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8320/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 8427/11/2018When I make a copy the image or text is cut off.
- 8526/11/2018Make copies using my Brother machine.
- 8613/11/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 8708/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 8808/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 8908/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9017/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9103/09/2018Make a two-sided copy of an ID card.
- 9205/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9318/01/2018Check the firmware version.
- 9407/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9516/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 9615/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9725/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9825/03/2016Windows 10 Support Information
- 9925/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10025/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.