FAQs & Troubleshooting
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241 Results
- 51The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 52I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 53Which E-mail packages are compatible with ControlCenter3?
- 54When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 55How do I clear the message "PAPER JAM" from the display?
- 56What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 57When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 58When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 59My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 60I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 61Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 62Uninstall printer drivers (Linux)
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64Install the built-in drivers (For Windows 8 and Windows 10)
- 65I cannot make borderless prints.
- 66Locate files scanned with ControlCenter2 (For Macintosh)
- 67How do I clear Machine Error 46?
- 68I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 69When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 70"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 71I cannot feed the paper from the Photo Paper Tray.
- 72When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 73When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 74One or more of my colors are not printing (blank). What can I do?
- 75Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 76When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 77Where is the USB port on the machine?
- 78What kind of Media Adapter can I use?
- 79When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 80Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 81Improve poor print quality.
- 82I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 83I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 84What is the BRAdmin Professional software used for?
- 85I'm using Macintosh. What is the PreScan option used for?
- 86Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 87I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 90Delete a network scanner entry. (Linux)
- 91How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 92Windows 10 Support Information
- 93Open the Control Panel (For Windows)
- 94I cannot print from my computer via USB.
- 95In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 96Scan a document in Windows 8 and Windows 10.
- 97I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 98Configure the Scan to Email Feature (Linux)
- 99Paper size settings are unavailable when I print from OpenOffice (Linux)
- 100I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)