FAQs & Troubleshooting
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329 Results
- 51Where is the USB port on the machine?
- 52What is Distinctive Ring and how do I program it?
- 53Can I confirm that the FAX was sent correctly?
- 54Uninstall the Brother Software and Drivers (Windows)
- 55The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 56Important points for specifying the scan area (Linux)
- 57How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 58I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 59Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 60How do I know which side up my photo paper should be in the tray?
- 61The printer status is Offline or Paused.
- 62I can print but cannot scan via network. (For Windows)
- 63My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 64Scan and save a document in PDF format (Scan to File)
- 65I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 66When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 67I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 68When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 69I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 70Why is it necessary for my machine to go through regular cleaning cycles?
- 71Scan a document in Windows 8 and Windows 10.
- 72When I print, the pages are smudged with ink. What should I do?
- 73After I installed Sun JavaVM, some applications will not work correctly.
- 74Is there any way to reduce Ink consumption when printing from my computer?
- 75When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 76Clear the message "Awaiting Redial"
- 77I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 78Cannot print after a Windows 10 update (June 2020)
- 79"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 80The driver installation finished successfully but I cannot print. (Linux)
- 81I installed scan-key-tool, but it does not work. (Linux)
- 82When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 83When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 84I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 85To install the printer driver easily using a tool. (Linux)
- 86I cannot save a file downloaded from the Brother support website (For Windows)
- 87Check the firmware version.
- 88Protect your Brother machine against unauthorised access over the network
- 89How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 90Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 91Scan from the Brother iPrint&Scan application using Windows Phone.
- 92I cannot find some option in the Printing preferences. (For Windows)
- 93Download a file from the "Downloads" section and save it to Windows 8 computer.
- 94The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 95Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 96Print a web page from iPrint&Scan when using an Android™ mobile device.
- 97Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 98How to identify your Operating System (OS).
- 99Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 100Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.