FAQs & Troubleshooting
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191 Results
- 51When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 52Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 53Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 54I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 55I cannot install the driver when using the Driver Install Tool. (Linux)
- 56Cannot print after a Windows 10 update (June 2020)
- 57The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 58I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 59The downloaded driver's name is different from my machine's name. (Linux)
- 60The driver installation finished successfully but I cannot print. (Linux)
- 61I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 62When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 63I installed scan-key-tool, but it does not work. (Linux)
- 64When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 65When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 66Important points for specifying the scan area (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 69Configure scan settings without administrator privileges (Linux)
- 70I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 71I am unable to print from a client PC to a printer on a print server. (Linux)
- 72To install the printer driver easily using a tool. (Linux)
- 73I want to print using CUPS while keeping SELinux enabled. (Linux)
- 74Uninstall printer drivers (Linux)
- 75ControlCenter3 displays a blank screen at startup (Windows)
- 76Windows 10 Support Information
- 77Check the firmware version.
- 78The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 79Windows 7 Support Information
- 80"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 81Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 82I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 83When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 84The print speed is very slow when I use XML Paper Specification Printer Driver.
- 85When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 86How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 87When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 88When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 89I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 90Scan a document using "Scanner and Camera Wizard" in Windows XP
- 91Scan an image and insert it in a Windows XP application
- 92Scan a document in Windows 8 and Windows 10.
- 93Scan a document from a Windows XP application
- 94When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 95Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 96How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 97Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 98When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 99When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 100I'm using Windows and the print speed is too slow. What can I do?