FAQs & Troubleshooting
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144 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How do I insert/change the paper or label roll?
- 3Will my printer automatically turn itself off?
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6The LED indicator or the LCD is not lit.
- 7Where can I find my Brother printer's serial number?
- 8What iOS mobile application can I use?
- 9Can I set a different media width when using an OpenOffice template? (Linux®)
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12The paper settings specified from the server computer are not reflected on the client computer.
- 13The printer does not print or a printing error occurs.
- 14What is the JPEG printing and how can I use it?
- 15How do I clean my machine?
- 16How to use the Paper Size Setup (for Windows)
- 17Using the Printer Setting Tool (for Windows)
- 18How to charge the rechargeable Li-ion battery
- 19How to connect to an AC power outlet (Optional)
- 20How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 21Printing is not possible. (USB connection)
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 23How to install Brother software on a computer not connected to the Internet
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How to open the Devices and Printers window
- 26When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 27Using the Communication Settings (for Windows)
- 28What is the Label List? (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 30When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 31What Android™ mobile application can I use?
- 32How do I transfer label templates with P-touch Transfer Express?
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34Installing the LPR driver and CUPS wrapper driver (Linux®)
- 35How to attach the belt clip
- 36How to delete the registry information and files related to the printer driver
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 39Disable or reconfigure SELinux. (Linux®)
- 40Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot save the edited text file. (Linux®)
- 44Uninstalling the printer drivers (Linux®)
- 45When printing from an application, the application's "Collate" setting does not work correctly.
- 46How do I connect the printer and my mobile device via Bluetooth®?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48How to identify the printer's firmware version
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50How do I switch to and use the mass storage mode?