FAQs & Troubleshooting
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132 Results
- 1The print quality is poor, and the image is too light or dark.
- 2How do I connect RJ printer to my computer?
- 3How can I install the printer driver only? (for Windows)
- 4Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 5What Android™ mobile application can I use?
- 6Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 7The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 8How to install the rechargeable Li-ion Battery (Optional)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to use the RJ Utility (for Windows)
- 11Where can I find my Brother printer's serial number?
- 12What iOS mobile application can I use?
- 13How do I transfer label templates with P-touch Transfer Express?
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19The paper settings specified from the server computer are not reflected on the client computer.
- 20Which interface cable can I use?
- 21How do I disable broadcasting the printer to AirPrint-compatible devices?
- 22How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How do I clean my machine?
- 25How to identify your Operating System (OS) for Windows or Mac
- 26What is the Label List? (P-touch Editor 5.x for Windows)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33A communication error occurs when printing via serial cable (RS-232C).
- 34How to connect to an AC power outlet (Optional)
- 35How do I reset network setting?
- 36Will my printer automatically turn itself off?
- 37How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39Printing is not possible. (USB connection)
- 40Suddenly my print server stopped printing.
- 41I have an occasional printing problem.
- 42How to install Brother software on a computer not connected to the Internet
- 43(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44When printing from an application, the application's "Collate" setting does not work correctly.
- 45How to identify the printer's firmware version
- 46The printer automatically turns off when not used for a while.
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?