FAQs & Troubleshooting
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108 Results
- 1How do I connect RJ printer to my computer?
- 2How do I transfer label or slip templates?
- 3The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4The print quality is poor, and the image is too light or dark.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 9A communication error occurs when printing via serial cable (RS-232C).
- 10How to install the rechargeable Li-ion Battery (Optional)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How to charge the rechargeable Li-ion battery
- 13How can I install the printer driver only? (for Windows)
- 14Where can I find my Brother printer's serial number?
- 15What Android™ mobile application can I use?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17How to identify your Operating System (OS) for Windows or Mac
- 18Printing is not possible. (USB connection)
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20Will my printer automatically turn itself off?
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24How to delete the registry information and files related to the printer driver
- 25The driver downloaded from the website cannot be installed.
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to connect to a DC power outlet (Optional)
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32How to install Brother software on a computer not connected to the Internet
- 33Can I directly operate my printer from a self-developed application software and print a label?
- 34When I print many continuous labels, part of the label data is printed twice.
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 38How to connect to an AC power outlet (Optional)
- 39My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 40How to open the Devices and Printers window
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42How do I uninstall the printer driver?
- 43How do I transfer templates or other data from the computer to the printer?
- 44How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45When I print a long label or many labels continuously, printing suddenly stops.
- 46When printing from an application, the application's "Collate" setting does not work correctly.
- 47How to use the RJ Utility (for Windows)
- 48Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 49How to identify the printer's firmware version
- 50I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)