FAQs & Troubleshooting
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143 Results
- 1The print quality is poor, and the image is too light or dark.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label or slip templates?
- 4How do I connect RJ printer to my computer?
- 5Will my printer automatically turn itself off?
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How to charge the rechargeable Li-ion battery
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How to install the rechargeable Li-ion Battery (Optional)
- 11How can I install the printer driver only? (for Windows)
- 12A communication error occurs when printing via serial cable (RS-232C).
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 15During the installation of P-touch Editor 5.1, the message "uninstall the previous version of the software" appears.
- 16How to use the RJ Utility (for Windows)
- 17The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 18Where can I find my Brother printer's serial number?
- 19How to open the Devices and Printers window
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I directly operate my printer from a self-developed application software and print a label?
- 22I want to know how to use P-touch Editor. (P-touch Editor 5.x for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0? (P-touch Editor 5.0 for Windows)
- 24How to connect to a DC power outlet (Optional)
- 25How to connect to an AC power outlet (Optional)
- 26Which interface cable can I use?
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28How do I save a layout style that I created? (P-touch Editor 5.0 for Windows)
- 29When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
- 30Printing is not possible. (USB connection)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32When printing from an application, the application's "Collate" setting does not work correctly.
- 33What Android™ mobile application can I use?
- 34I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 35"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36The printer automatically turns off when not used for a while.
- 37The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box (P-touch Editor 5.0 for Windows).
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42When I print many continuous labels, part of the label data is printed twice.
- 43How do I install the software using a USB cable? (for Windows)
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45Can I change the idle time of the auto power off?
- 46How do I install/change the RD roll?
- 47When I print a long label or many labels continuously, printing suddenly stops.
- 48I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 49How to install Brother software on a computer not connected to the Internet
- 50Share your printer in Windows 7 in a network-shared environment.
