FAQs & Troubleshooting
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Popular |
59 Results
- 1How to connect the printer to your computer (for Windows)
- 2The left or right side of the label is not printed correctly.
- 3Using the CommTool (for Windows)
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 6How to execute the printer configuration (Self-test) to debug
- 7How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 8I cannot install the Windows driver.
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 11How to install the Roll Spacer Set (Optional)
- 12How to install the Windows driver via Wi-Fi®/ wired network
- 13Enable or disable Bluetooth Low Energy (BLE)
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How to clean the Print Head
- 16How to change the printer code page
- 17How to update firmware to all printers on the same subnet at the same time
- 18The print quality is poor.
- 19How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 20How do I connect the printer and my mobile device via Bluetooth®?
- 21Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 22How do I clean / maintain my printer?
- 23How to get Bluetooth MAC Address with the CommTool (for Windows)
- 24The time on the printer is incorrect.
- 25How to install the Windows driver via Bluetooth®
- 26How to update the firmware
- 27Printed barcodes cannot be read.
- 28Will my printer automatically turn itself off?
- 29How to install the Roll Holder (PA-RH-002) (Optional)
- 30How to adjust the tear position in BarTender
- 31I cannot print correctly using the Windows printer driver
- 32How to change the speed and density in BarTender
- 33How to adjust the printout position
- 34How to install Brother software on a computer not connected to the Internet
- 35How to clean the Platen Roller
- 36Printing is not possible.
- 37The printer does not start printing immediately
- 38How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 39Where can I find the printer's network settings, such as IP address?
- 40I cannot connect my machine to the wireless network.
- 41I cannot print with ESC/POS commands or CPCL commands
- 42How to open the Devices and Printers window
- 43How to identify your Operating System (OS) for Windows or Mac
- 44When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 45The printed label contains gray lines.
- 46I cannot print barcodes correctly using BarTender.
- 47BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 48I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 49The linerless roll is jammed inside the printer and not ejected correctly.
- 50How to check the battery life
