FAQs & Troubleshooting
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59 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The left or right side of the label is not printed correctly.
- 3Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 4How to connect the printer to your computer (for Windows)
- 5How to add a new stock from the Seagull driver
- 6Will my printer automatically turn itself off?
- 7How to install the Windows driver via Wi-Fi®/ wired network
- 8I cannot install the Windows driver.
- 9Using the CommTool (for Windows)
- 10The time on the printer is incorrect.
- 11How to check the battery life
- 12How to execute the printer configuration (Self-test) to debug
- 13How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 14How do I reset Wi-Fi® setting?
- 15I cannot connect my machine to the wireless network.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18Printing is not possible.
- 19Enable or disable Bluetooth Low Energy (BLE)
- 20How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 21How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 22I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 23I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 24I cannot print correctly using the Windows printer driver
- 25How to install the Roll Spacer Set (Optional)
- 26How to update the firmware
- 27Where can I find the printer's network settings, such as IP address?
- 28How to transfer the print programs or templates using FBPL commands
- 29When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 30Printed barcodes cannot be read.
- 31How to change the printer code page
- 32How to update firmware to all printers on the same subnet at the same time
- 33How do I uninstall the printer driver?
- 34How to clean the Platen Roller
- 35The printer does not turn on when I press the Power button.
- 36BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 37How to get Bluetooth MAC Address with the CommTool (for Windows)
- 38How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 39How do I connect the printer and my mobile device via Bluetooth®?
- 40The print quality is poor.
- 41How to install the Windows driver via Bluetooth®
- 42How to adjust the tear position in BarTender
- 43The linerless roll is jammed inside the printer and not ejected correctly.
- 44How to clean the Print Head
- 45What do the indicator lights mean?
- 46How to identify your Operating System (OS) for Windows or Mac
- 47I cannot print barcodes correctly using BarTender.
- 48How to adjust the printout position
- 49How to install Brother software on a computer not connected to the Internet
- 50Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows