FAQs & Troubleshooting
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57 Results
- 1The left or right side of the label is not printed correctly.
- 2Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4Enable or disable Bluetooth Low Energy (BLE)
- 5Using the CommTool (for Windows)
- 6How to connect the printer to your computer (for Windows)
- 7I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9How to open the Devices and Printers window
- 10The time on the printer is incorrect.
- 11How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 12How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 13How do I reset Wi-Fi® setting?
- 14How to install the Roll Spacer Set (Optional)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 17I cannot install the Windows driver.
- 18How to add a new stock from the Seagull driver
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20How to install the Windows driver via Bluetooth®
- 21How to execute the printer configuration (Self-test) to debug
- 22How to update the firmware
- 23How to update firmware to all printers on the same subnet at the same time
- 24The printer does not turn on when I press the Power button.
- 25Printing is not possible.
- 26I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 27I cannot print with ESC/POS commands or CPCL commands
- 28Where can I find the printer's network settings, such as IP address?
- 29The print quality is poor.
- 30The linerless roll is jammed inside the printer and not ejected correctly.
- 31The printer does not start printing immediately
- 32How to adjust the tear position in BarTender
- 33How to adjust the printout position
- 34How do I connect the printer and my mobile device via Bluetooth®?
- 35How can I connect the printer to my mobile device via Wi-Fi® ?
- 36Printed barcodes cannot be read.
- 37How do I uninstall the printer driver?
- 38How do I clean / maintain my printer?
- 39The printed label contains gray lines.
- 40What do the indicator lights mean?
- 41BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 42I cannot print barcodes correctly using BarTender.
- 43I cannot print correctly using the Windows printer driver
- 44How to get Bluetooth MAC Address with the CommTool (for Windows)
- 45How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 46How to clean the Print Head
- 47How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 48How to change the speed and density in BarTender
- 49How to change the printer code page
- 50How to install Brother software on a computer not connected to the Internet