FAQs & Troubleshooting
Latest |
161 Results
- 5105/16/2022Using the Communication Settings (for Windows)
- 5205/09/2022How can I change the IP address in order to use the product in a different network environment?
- 5304/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5404/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5504/19/2022Installing a CA certificate
- 5604/18/2022How do I connect the printer to my computer via Wi-Fi®?
- 5704/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5804/11/2022Install BRAdmin Professional 3
- 5903/31/2022How to delete the registry information and files related to the printer driver
- 6003/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6103/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6203/15/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 6312/15/2021I cannot connect my printer to a Windows 11 computer via USB.
- 6412/09/2021Using the Printer Setting Tool (for Windows)
- 6512/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6612/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 6712/09/2021How do I transfer label templates with P-touch Transfer Express?
- 6810/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6907/16/2021How to use the Paper Size Setup (for Windows)
- 7001/06/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7111/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7211/17/2020Printed paper contains streaks or paper is not fed correctly.
- 7311/17/2020How do I switch to and use the mass storage mode?
- 7410/22/2020Where can I find the printer's network settings, such as IP address?
- 7510/22/2020The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 7610/20/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 7710/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7809/09/2020What is P-touch Update Software?
- 7909/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8007/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8107/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8207/03/2020Printed barcodes cannot be read.
- 8305/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8405/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8505/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8605/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8705/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8805/13/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8905/13/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9004/07/2020The printer does not print, or there is a printing error.
- 9104/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9203/30/2020How to connect to an AC power outlet (Optional)
- 9303/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9403/24/2020I cannot connect my machine to the wireless network.
- 9512/11/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9612/09/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9712/09/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9812/09/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9912/09/2019I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 10012/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)