FAQs & Troubleshooting
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154 Results
- 1When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3How do I connect RJ printer to my computer?
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7The paper settings specified from the server computer are not reflected on the client computer.
- 8Printing is not possible. (USB connection)
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10Using the Communication Settings (for Windows)
- 11What Android™ mobile application can I use?
- 12How to charge the rechargeable Li-ion battery
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 17(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 18How to use the Paper Size Setup (for Windows)
- 19I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 20When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23The printer does not print, or there is a printing error.
- 24Using the Printer Setting Tool (for Windows)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27How do I transfer label templates with P-touch Transfer Express?
- 28How to install the rechargeable Li-ion Battery
- 29The print quality is poor.
- 30How to identify your Operating System (OS) for Windows or Mac
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 33How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 34How do I transfer label or slip templates?
- 35How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 36Print free-length labels with the set length (Linux®)
- 37Creating a label with OpenOffice (Linux®)
- 38Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 39Can I set a different media width when using an OpenOffice template? (Linux®)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42This printer is not detected when establishing a Bluetooth® connection.
- 43Using the Device Settings (for Windows)
- 44How do I switch to and use the mass storage mode?
- 45(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I clean my machine?
- 47Will my printer automatically turn itself off?
- 48How do I insert/change the paper or label roll?
- 49How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).