FAQs & Troubleshooting
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83 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3How to identify your Operating System (OS) for Windows or Mac
- 4I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 5What Android™ mobile application can I use?
- 6How to identify the printer's firmware version
- 7Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 8How do I uninstall the printer driver?
- 9How to insert paper
- 10The printer does not turn on, so I cannot print.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15What is the JPEG printing and how can I use it?
- 16The paper is jammed in the printer.
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20How do I create and transfer templates? (for Mac)
- 21I cannot connect my printer to a Windows 11 computer via USB.
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23Printing from an Android™ device
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29What do the indicator lights mean?
- 30How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 31Printing is not possible. (USB connection)
- 32Uninstalling the printer driver (Linux®)
- 33Installing a CA certificate
- 34How to install Brother software on a computer not connected to the Internet
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38How do I switch to and use the mass storage mode?
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42How do I clean the platen roller?
- 43(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 44How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 48How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 49Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 50How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)