FAQs & Troubleshooting
![]() |
Popular |
77 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2How do I create and transfer templates? (for Mac)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6The side margins are incorrect.
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10Where can I download the latest P-touch Editor for Mac?
- 11What Android™ mobile application can I use?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13Printing from an Android™ device
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Printing is not possible. (USB connection)
- 16There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 17I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18How to charge the rechargeable Li-ion battery
- 19Installing the CUPS wrapper/LPR printer driver (Linux®)
- 20When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 21Uninstalling the printer driver (Linux®)
- 22How to install Brother software on a computer not connected to the Internet
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26How to insert paper
- 27How to identify your Operating System (OS) for Windows or Mac
- 28Installing a CA certificate
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31The paper is jammed in the printer.
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33Where can I find my Brother printer's serial number?
- 34(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35How to open the Devices and Printers window
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37Some of the print options in OpenOffice do not work. (Linux®)
- 38How do I switch to and use the mass storage mode?
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 44How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49What is the JPEG printing and how can I use it?
- 50How do I uninstall the printer driver?