FAQs & Troubleshooting
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77 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12What Android™ mobile application can I use?
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14The printer does not turn on, so I cannot print.
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16How do I create and transfer templates? (for Mac)
- 17How to delete the registry information and files related to the printer driver
- 18How do I connect the printer to my computer using a USB cable?
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Printing from an Android™ device
- 22The side margins are incorrect.
- 23What is the JPEG printing and how can I use it?
- 24How do I switch to and use the mass storage mode?
- 25How to charge the rechargeable Li-ion battery
- 26How do I transfer label templates with P-touch Transfer Express?
- 27How to install Brother software on a computer not connected to the Internet
- 28The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 29How do I uninstall the printer driver?
- 30How do I clean the platen roller?
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33I cannot connect my printer to a Windows 11 computer via USB.
- 34Where can I find my Brother printer's serial number?
- 35Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 36Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 37(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41Pages don't print.
- 42Uninstalling the printer driver (Linux®)
- 43Installing a CA certificate
- 44When printing from an application, the application's "Collate" setting does not work correctly.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 47How to identify the printer's firmware version
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)