FAQs & Troubleshooting
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77 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2I cannot connect my printer to a Windows 11 computer via USB.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 7How do I switch to and use the mass storage mode?
- 8I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11Printing from an Android™ device
- 12How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 15How to charge the rechargeable Li-ion battery
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18Installing the CUPS wrapper/LPR printer driver (Linux®)
- 19Uninstalling the printer driver (Linux®)
- 20Installing a CA certificate
- 21How to install Brother software on a computer not connected to the Internet
- 22The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 23What is the JPEG printing and how can I use it?
- 24How to identify the printer's firmware version
- 25How do I uninstall the printer driver?
- 26How do I clean the platen roller?
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28Where can I find my Brother printer's serial number?
- 29I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 30The side margins are incorrect.
- 31How do I transfer label templates with P-touch Transfer Express?
- 32How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 33(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 36I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 41How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 42I connected multiple printers of the same model to one computer but can only print from one of them.
- 43What do the indicator lights mean?
- 44How do I connect the printer to my computer using a USB cable?
- 45The paper is jammed in the printer.
- 46How to insert paper
- 47How do I print vertical text? (P-touch Editor 5.x for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49How to identify your Operating System (OS) for Windows or Mac
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)