FAQs & Troubleshooting
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125 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3Installing the software
- 4How do I connect the printer and my mobile device via Bluetooth®?
- 5How do I turn the printer off?
- 6Printing is not possible. (USB connection)
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8Printing from a Windows PC or Mac
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10What Android™ mobile application can I use?
- 11How to charge the rechargeable Li-ion battery
- 12How to connect to an AC power outlet (optional)
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Where can I find my Brother printer's serial number?
- 16Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 17The latest printer driver was successfully installed, but the driver did not update correctly.
- 18I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 19Printing from an Android™ device
- 20What iOS mobile application can I use?
- 21The print quality is poor, and the image is too light or dark.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How to insert paper
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 33The side margins are incorrect.
- 34How do I switch to and use the mass storage mode?
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How to connect to a DC power outlet (optional)
- 38The paper is jammed in the printer.
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 42Using the Printer Setting Tool (for Mac)
- 43The top margin is incorrect.
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45How to delete the registry information and files related to the printer driver
- 46I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 47Which Bluetooth® profiles does the printer support?
- 48How do I transfer label templates with P-touch Transfer Express?
- 49How to install the rechargeable Li-ion battery (optional)
- 50How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)