FAQs & Troubleshooting
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116 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2Printing from a Windows PC or Mac
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4How do I connect the printer and my mobile device via Bluetooth®?
- 5The print quality is poor, and the image is too light or dark.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How to connect to an AC power outlet (optional)
- 8Printing is not possible. (USB connection)
- 9Installing the software
- 10My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 11What is the JPEG printing and how can I use it?
- 12Printing from an Android™ device
- 13How to identify the printer's firmware version
- 14Which Bluetooth® profiles does the printer support?
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How to connect to a DC power outlet (optional)
- 17How to charge the rechargeable Li-ion battery
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19Where can I find my Brother printer's serial number?
- 20I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 21When printing from an application, the application's "Collate" setting does not work correctly.
- 22I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 23This printer is not detected when establishing a Bluetooth® connection.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Using the Printer Setting Tool (for Mac)
- 26The side margins are incorrect.
- 27How do I transfer templates to the printer?
- 28The top margin is incorrect.
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31The latest printer driver was successfully installed, but the driver did not update correctly.
- 32What Android™ mobile application can I use?
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34How to install Brother software on a computer not connected to the Internet
- 35I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 36How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 40Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 41I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 42I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 43How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 44The printed image is compressed or stretched.
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 47Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 48How to install the rechargeable Li-ion battery (optional)
- 49How to insert paper
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.