FAQs & Troubleshooting
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122 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Printing from a Windows PC or Mac
- 4I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 5How do I transfer templates to the printer?
- 6Using the Printer Setting Tool (for Mac)
- 7I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 11Using the Printer Setting Tool (for Windows)
- 12How do I turn the printer off?
- 13How do I connect the printer and my mobile device via Bluetooth®?
- 14This printer is not detected when establishing a Bluetooth® connection.
- 15How to identify the printer's firmware version
- 16Where can I find my Brother printer's serial number?
- 17The print quality is poor, and the image is too light or dark.
- 18Some of the print options in OpenOffice do not work. (Linux®)
- 19Installing the software
- 20What Android™ mobile application can I use?
- 21How to insert paper
- 22How to connect to an AC power outlet (optional)
- 23I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25Which Bluetooth® profiles does the printer support?
- 26Printing is not possible. (USB connection)
- 27Paper does not move through the printer even though the motor is running.
- 28Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31What do the indicator lights mean?
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 34Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38Using the Communication Settings (for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How to identify your Operating System (OS) for Windows or Mac
- 42I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 43When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 48How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 49The paper is jammed in the printer.
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).