FAQs & Troubleshooting
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107 Results
- 1Printing from a Windows PC or Mac
- 2The side margins are incorrect.
- 3Printing is not possible. (USB connection)
- 4Installing the software
- 5Using the Printer Setting Tool (for Windows)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How do I transfer templates to the printer?
- 10When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14Using the Printer Setting Tool (for Mac)
- 15Where can I find my Brother printer's serial number?
- 16Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22Paper does not move through the printer even though the motor is running.
- 23How to identify your Operating System (OS) for Windows or Mac
- 24What is the Label List? (P-touch Editor 5.x for Windows)
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26The latest printer driver was successfully installed, but the driver did not update correctly.
- 27What Android™ mobile application can I use?
- 28How do I turn the printer off?
- 29How to connect to a DC power outlet (optional)
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31The top margin is incorrect.
- 32How do I uninstall the printer driver?
- 33The paper is jammed in the printer.
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35Uninstalling the printer drivers (Linux®)
- 36P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 37What kinds of software are available for this printer?
- 38Using the Device Settings (for Windows)
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How to install the rechargeable Li-ion battery (optional)
- 43How to delete the registry information and files related to the printer driver
- 44How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45The DATA indicator has turned off even though data remains in the printer.
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48The print quality is poor, and the image is too light or dark.
- 49I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 50How to install Brother software on a computer not connected to the Internet