FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2Change the image settings. (Using DS Capture)
- 3Document misfeeds.
- 4"Multifeed" or "Multifeed is detected."
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7My scanner gets warm.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10No document in ADF.
- 11Do not open the ADF cover when scanning.
- 12Cannot find the scanner.
- 13Replace Roller
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Unknown error.
- 17TWAIN or WIA errors appear when starting to scan. (Windows)
- 18Change the paper settings. (Using DS Capture)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Cannot use my scanner connection the USB hub.
- 21The scan speed is too slow.
- 22Paper suitable for scanning
- 23My scanner is connected but it will not feed my document or do anything else.
- 24When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 25Check the firmware version.
- 26Configure the Scan to Email Feature (Linux)
- 27The rollers are worn.
- 28NVRAM R/W test error
- 29The scanned image is skewed (crooked).
- 30Clean the scanner
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 33FlashROM R/W test error
- 34I cannot install the scanner drivers.
- 35Delete a network scanner entry. (Linux)
- 36My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 37The scanned documents are put into the incorrect order. (macOS)
- 38White vertical lines or white stripes appear on the scanned image.
- 39ADF AFE LVDS test error
- 40USB R/W test error
- 41The file size is too large.
- 42Command List of brscan. (Linux)
- 43Ultrasonic error
- 44ADF front lamp error
- 45Bleed-through is seen in the scanned image.
- 46Uninstall Scan-key-tool. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48error 20392 - Scanner not responding, check card, power, and cable.
- 49My scanned image is missing.
- 50Scan using XSane or GIMP (Linux)