FAQs & Troubleshooting
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62 Results
- 1"Multifeed" or "Multifeed is detected."
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3Document misfeeds.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5No document in ADF.
- 6Paper suitable for scanning
- 7Change the paper settings. (Using DS Capture)
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9Cannot find the scanner.
- 10TWAIN or WIA errors appear when starting to scan. (Windows)
- 11The scanned image is skewed (crooked).
- 12My scanner gets warm.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16Bleed-through is seen in the scanned image.
- 17Important points for specifying the scan area (Linux)
- 18Check the firmware version.
- 19The file size is too large.
- 20I cannot install the scanner drivers.
- 21The scan speed is too slow.
- 22How to identify your Operating System (OS).
- 23Delete a network scanner entry. (Linux)
- 24The rollers are worn.
- 25ADF front lamp error
- 26When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 27Ultrasonic error
- 28TWAIN errors appear when starting to scan. (Macintosh)
- 29Change the image settings. (Using DS Capture)
- 30Colors in the scanned image are dark.
- 31Replace Roller
- 32My scanner is connected but it will not feed my document or do anything else.
- 33Configure the Scan to Email Feature (Linux)
- 34Command List of brscan. (Linux)
- 35Pre-Required Procedures (Linux)
- 36White vertical lines or white stripes appear on the scanned image.
- 37FlashROM R/W test error
- 38NVRAM R/W test error
- 39ADF cover open
- 40Clean the scanner
- 41What driver package format is supported by my Linux distribution?
- 42The scanned documents are put into the incorrect order. (macOS)
- 43Uninstall the scanner driver. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45error 20392 - Scanner not responding, check card, power, and cable.
- 46Do not open the ADF cover when scanning.
- 47USB R/W test error
- 48ADF AFE R/W test error
- 49AFE R/W test error
- 50DRAM R/W test error