FAQs & Troubleshooting
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141 Results
- 1How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 2What Android™ mobile application can I use?
- 3How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 4The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 5I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 6What iOS mobile application can I use?
- 7I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 10How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 13How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 14How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 15I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 16I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18Where can I find my Brother printer's serial number?
- 19I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 20How do I connect the printer to my computer using a USB cable?
- 21Printing is not possible. (P-touch Editor5.3 for Mac)
- 22Where can I download the latest P-touch Editor for Mac?
- 23When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 24I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 25Installing the software
- 26When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 27A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 28I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 29How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31The tape does not feed properly or the tape gets stuck inside the machine.
- 32Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 33How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 34How many mobile devices can I connect to one printer via Bluetooth®?
- 35The tape is ejected with the paper liner separated from the tape.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Using the Printer Setting Tool (for Mac)
- 38Can I use the app with my iPad? (iPrint&Label)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How to install the rechargeable Li-ion battery
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43Can my printer use TZ/TZe tapes?
- 44I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 45How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 46What is the compatible barcode protocol? (iPrint&Label)
- 47When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device.
- 48How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
